"We hope these couple of lines are not read as one of the usual ‘thank you letters,’ but as our honest and true feelings about your expertise and services. Not only did you arrange and process all necessary application and documentation in an extremely professional manner, but in particular your experience and accuracy in combination with your special sensitiveness to recognize the best possible approach, has made us feel very comfortable and confident during the whole application process. You made it so easy for us. I phoned you a million times throughout the process and you were so understanding and knowledgeable and could answer every question that came to my mind.
You have become so much more than just “Our Agent” you have become a friend who we could call at any time, we have had many laughs together and you have been with us through all our frustrations. You have managed to get us through all the difficult times when we thought that it is never going to happen – but you motivated us that we just never gave up.
To be granted our regional visa’s for Australia is amazing and exciting at the same time, thank you for the advice on our next step to obtaining PR. We consider ourselves lucky to have consulted you, after the first failed attempt with another agent – who we paid and let us down dismally. Thank you for stepping in and taking over this process and for being with us each step of the way towards our new future.
It was certainly not only your professionalism and experience to achieve the set out goal, but it was your patient and amicable way of working with us, which made it easy for us. For this reason, we would without any hesitation, recommend to anyone to make use of your experience and comprehensive knowledge.