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T's and C's

THANK YOU FOR TAKING THE TIME TO READ AND ACCEPT OUR TERMS AND CONDITIONS

Thank you once again for selecting New World Immigration to process your visa application. Our terms and conditions document is a description of our legal arrangement with you. We hoped, when drafting this document that it would be clear enough to read and not be saturated with legal jargon unfamiliar to most. Our aim is to be transparent so you remain comfortable in engaging our services. Please read these terms and conditions carefully as they contain important information about our relationship with you and in respect of our service offerings to you and your use of our website and online portal.


Who are we and what do we do?

  • We are an Immigration company with our Head Office based in Cape Town, South Africa. We have other branches located in Johannesburg, Harare, Gaborone and Lagos
  • We provide a comprehensive range of immigration products to our clients, which include the compilation of visa applications on behalf of our clients.  All application processing occurs at our Head Office based in Cape Town, South Africa.
  • We market our products using direct marketing methods.
  • We bank with ABSA, Standard Bank and Stanbic Bank
  • We make use of an online portal which is used to manage the visa application process and can be found at www.nwivisas.com
  • We have credit card facilities online and in our offices supplied by ABSA Bank Merchant Services ( We accept Visa, Mastercard and Amex cards )
  • Our business is a registered entity ( Reg Number: 2009/116313/23) and Our VAT number is 4800254064


Our Immigration Registrations and Accreditations


We are registered internationally in the following countries. South Africa, Canada. These countries have regulatory bodies that protect candidates wishing to immigrate. A strict code of conduct is enforced through these respective organisations and by law our company and our registered immigration practitioners must comply with this code.

The Disclosure of Intellectual Property

The reason why you have chosen us is because of our expertise, knowledge and understanding of Immigration and Visa processes. Once we provide our intellectual property to you, our full fees become due. In the event of a payment plan arranged with your consultant, your balance payment will become due on the date arranged at the time of engagement. These balance payments must be paid on time regardless of where we are or where you are in the application process. It is mandatory to settle any outstanding balances on time to avoid disruptions and penalties.

Intellectual property can be disclosed via any one or all of the channels below:

  • Telephonic consultations you receive after you come on board
  • The disclosure of forms and documentation lists specific to your case
  • General advice given by our immigration consultants
  • General advice given by our case management team relating to your specific case
  • Exposure to information relating to your case in the account section of our website.
  • Exposure to any documentation that belongs to NWI that assists you in the application process
  • Initial qualification emails and phone calls prior to payment do not constitute as Intellectual Property.


All intellectual property on our website and online portal, which includes content, trademarks, logos, pictures, video, downloads, domain names, patents, design elements, software, source code, meta tags, databases, text, graphics, icons and hyperlinks are either our property or licensed to us.

Accordingly, the intellectual property on our website is protected from infringement by domestic and international legislation and treaties, which means that you cannot copy, reproduce, adapt, modify, publish, send or use any information on our website and online portal without our prior consent in writing. All our rights to our intellectual property are reserved.

We grant you a non-exclusive, non-transferable licence to view, download, save and print the content of our website but you can only use such content for legitimate private, personal, educational and/or non-commercial purposes or for legal and/or evidentiary purposes.

You may not use any content from our website for commercial or non-private purposes unless we agree in writing prior to you using such content.

You may not use the information found on our website for visa applications outside of the mandated visa process between you, the client and New World Immigration.
We may deny you access to this website at our discretion, or if you do not comply with these Terms and Conditions.

Full disclosure and truthfulness of information provided by you to us:

By sending us any information about you (whether you send this to us online or in another way), you are warranting that you are who you say you are and that all the information that you are sending us is completely accurate, true and correct.

Please provide us with comprehensive information about you and your circumstances as, if you fail to disclose material information to us, this could affect the validity of any products or services that you buy from us. Similarly, if you give us information about you that is not true, this may affect the validity of any products or services that you buy from us.

If we need any additional information about you, we will ask you for this. You also need to make sure that the information that we have about you is up-to-date and correct, so please let us know if any of the information that you have previously sent to us changes.

You agree that we may assume that all communications which purport to come from you do actually come from you or were authorised by you, and are correct in terms of the information, or instructions, the communications contain, unless you can prove otherwise. In this respect, you understand that information transmitted by the internet is susceptible to monitoring, interception and distortion and you agree to accept this risk if you submit information to us on our website.

We may ask you to verify any information that you submit to us and, if you cannot do so, we may refuse to provide you with an online quote or we may turn down any online application that you send to us.

Legislation Changes

Immigration legislation can change at any time so we encourage you to supply documentation to us in a reasonable timeframe to avoid the chance of any changes affecting your case. As we become aware of any changes to legislation that is of concern to you, we will convey these notices by email or by phone call. Please make sure you check your email regularly to keep up to date with any changes that might affect you.

Please note that New World Immigration will not be held liable for any changes in regulations or legislation that adversely affects your case or the outcome of your visa application. In the event of a change in legislation that disqualifies you from applying for the visa you signed up for, we will unfortunately not be able to provide a refund. This includes changes in legislation concerning skills assessing authorities, departments of immigration and all other relevant 3rd party processes which will be required from time to time. It is, however, important to note that getting your visa approved is our main objective so in an instance where legislation has changed and that this change has adversely affected a process we are busy with, we will continue to exhaust all efforts to find suitable alternative routes and these new assessments will come at no charge to you as the client. Suggestions can be made to explore other routes and quotations concerning cost of the new service will be relayed to you before moving ahead.

At times, new information from Immigration Departments, assessing authorities and other 3rd party organisations is released that is not always readily available to the public or practitioners the like. In some instances, new documentation requirements and new processes will be discovered through the application processes of our clients. In instances like this, we encourage our clientele to work with us during these changes and understand that these changes would never be discovered in any other way. Some of the aforementioned organisations are not mandated to provide this information to practitioners or the public. Having said this, New World Immigration will not be held responsible for any disruptions to a case in any way shape or form due to an application that is affected by such changes sudden changes nor will a refund be considered.

Processing Time Frames

The Government department involved in the processing of your visa and the skills assessing authorities ( if applicable ) in charge of issuing a positive skills assessment have full control over the time frames involved in finalising your respective applications. The timeframes indicated to you by our consultants and on our website are guidelines based on historic data of over 2000 applications submitted thus far. New World Immigration cannot be held liable and a refund cannot be requested if a case steps over the estimated time frames or if the application for a document through a third party prolongs the submission process in any way.

3rd Party Processes

Some processes during the visa acquisition journey may require the involvement of 3rd party organisations to pre approve, approve or verify certain documents, qualifications and English language abilities ( Often referred to as IELTS exams ). If the process in acquiring your visa is halted or disrupted by the failure to acquire such a document through this 3rd party organisation, you are required to reapply until such time as this document is received. New World Immigration cannot be held liable and a refund cannot be requested if an indication was made that a certain qualification document could be supplied and it is later discovered that it cannot be supplied. In this instance, the applicant must then apply for the document in question regardless of the timeframes indicated to produce this document before the process can continue. In all instances, New World Immigration will provide the support or recommend assisted methods in you achieving a positive result with this particular document or process.  

Our commitment to you and Refund Policy

You have trust in us otherwise we wouldn’t be at this point. We aim to preserve that trust and deliver an exceptional service and most importantly manage your expectations from beginning to end.  It is however your responsibility to deliver to us all accurate information pertaining to your case so we can provide a service based on this information. It must also be noted that New World Immigration will do everything in its power to protect its intellectual property and theft thereof.

Full refunds of our service fees can be granted under the following circumstances:

  • If New World Immigration provided incorrect information or acted in a manner that adversely affected the outcome of your visa application once submitted and once the result thereof was established
  • If a consultant mis-qualified you in any way resulting in a disruption to the progression of your visa application
  • If you withdraw from the process prior to the on-boarding process which includes the first consultation from our Case Management Department and the creation of your online portal which houses your documentation list and our intellectual property
  • If a candidate ( or a candidates spouse ) has suffered a death in the family or has been diagnosed with a terminal illness and cannot proceed with the application


Partial refunds can be requested once investigations have been completed by our Case Management Division together with the involvement of a New World Immigration Director based on the following scenarios

If a candidate has attempted and failed to apply for a 3rd party approval of a document or process ( where the successful result of this 3rd party approval is mandatory for the completion of the submission process of the visa in question ), a refund can be considered. Such a refund will equate to the associated percentage value of this particular process in question in relation to the entire visa process. This value will be determined by a New World Immigration Director.

No Refunds will be granted if;

  • false information that was passed to us leads to a refusal of a visa application or 3rd party process;
  • information relayed over the initial consultation call / email conflicts with real life information discovered whilst the visa process is underway
  • fraudulent documents are supplied to mask or disguise required documents needed for the completion of the visa process
  • a candidate withdraws from the visa process for any personal reasons whatsoever once intellectual property has been disclosed. ( See definition of Intellectual Property above )
  • a case has been affected by a sudden change in process or document requirement concerning an application made to an immigration department, assessing authority or 3rd party organisation which ultimately and adversely affects the outcome of a visa application.
  • ( in instances where English Exams are required ) –where a candidate has confirmed their ability to pass an English exam based on his/her efficiency presumption and then fails such an exam preventing the candidate moving forward. The candidate will need to reapply and write this exam again until such time as he/she passes.


New World Immigration will also not be held liable for more than 100% of the fees paid over to us for our services.

If you wish to apply for a refund, you can do so in writing to clientservices@nwivisas.com. Please allow 10 working days for a response as to allow our investigative team to conduct a thorough assessment.

Consent

In order for us to give you a quote, you will need to give us some personal information about you, such as information concerning your health, your age, criminal records etc. which will be conducted with one of our Immigration Consultants telephonically.
By using the online tools on our website (the lead form), you agree that we may send information to you electronically (by e-mail, facsimile or sms) using the contact details that you have given to us. If you would prefer that we do not communicate with you electronically, please contact us and let us know.

Electronic Communications

By using our website, or submitting requests on our website for us to call you, you are agreeing to receive communications from us electronically and accept any risks associated with doing this.

If you send us any information electronically, you agree that we can act on, and rely on, this information. You also need to make sure that, if you send us information electronically, we have received this.

If we need to send you any agreements, notices or other communications, you agree that we can send this to you electronically and you agree that, by us sending it to you electronically, this constitutes communication in writing.

If we send communications to you, these are strictly confidential and are intended for you only.

If you would prefer not to receive communications from us online, you need to contact us to let us know and tell us what your preferred method of communication is.

We store all our records electronically and, by using our website and submitting information to us online, you agree to us doing this. Our electronic records constitute proof of the content of such record, unless you can prove otherwise.

We take reasonable measures to protect information that you send to us and that we store about you. However, where you send information to us, we cannot guarantee the safety and privacy of that information, so any information that you send to us is at your own risk.

If you would prefer not to submit information to us on our website, please contact us.

If you send any electronic communication to us, this shall be regarded as having been received by us if and when we respond to it, or when we acknowledge receipt of your electronic communication. If any electronic communication that you send to us is blocked and/or filtered and/or destroyed by our content filtering and virus checking systems, we shall not be regarded as having received that electronic communication.

If we send any electronic communication to you, the electronic communication shall be regarded as having been received by you when the complete data message forming part of the electronic communication enters an information system designed or used for that purpose by you and is capable of being retrieved and processed by you.

Any electronic communications sent by you to us or by us to you shall be regarded as having been sent from the originator's usual place of business or residence and as having been received at the addressee's usual place of business or residence.

You agree that electronic signatures and/or authentication and/or encryption are not required for electronic communications between you and us to be valid.


Security and Protection of your Personal Information

We take reasonable measures to secure the content of our website, and to ensure any information provided by, or collected from, you remains safe from unauthorised access. Our website is secured by SSL encryption from Godaddy.com

Fees and Making Payment

Please note that the fees charged constitute as service fees and exclude any 3rd party or Government fees. A breakdown of the fees charged for our service to you can be found in the quotation and offer sent by your New World Immigration Consultant. You can make payment by credit card or by contacting your Immigration Consultant. It must be noted that Government or 3rd party fees are NOT included in the service fee charged to you and these fees must be paid by you during the on-boarding process or at a later stage as per the recommendation by your case manager.

Payment Plans

In some instances, payment plans will be agreed upon with your Immigration Consultant.  Failure to maintain the agreed payment schedule will result in a suspension on your case and a non-payment interest of 20% of the balance owing on that instalment. This charge will automatically be charged to your file 3 days after you default on your payment.

Customer Satisfaction

We love hearing that we have done a good job and we enjoy positive feedback. We are however not afraid to hear when we have done something wrong. If you feel that our service to you is under par, please feel free to contact us directly on feedback@nwisouthafrica.co.za.

Conclusion

If there are any terms and conditions which you do not understand, or do not want to accept please contact us directly.

If any of these terms and conditions is found to be invalid, illegal or unenforceable, such term or condition shall be removed from these terms and conditions but the remaining terms and conditions will remain valid, legal and enforceable.

These terms and conditions constitute the entire agreement between us and take precedence over any disclaimers or legal notices attached to any communications sent to us or by us.

If we fail to exercise or enforce any of our rights under these terms and conditions, or any provision of these terms and conditions, this should not be seen as a waiver by us of such right or provision.

You may not cede, assign and/or delegate any of your rights and/or obligations under these terms and conditions to any other person unless we agree in writing.

The termination of any of these terms and conditions shall not affect any terms and conditions which are expressed to apply after termination, or which are necessary must continue to apply after termination, even if the terms and conditions do not expressly state this.